POWER LIST 2017, CHAIN CHAMPIONS: Steve Murdoch, Equipment Development Manager, Costa Coffee

With a UK store network that spans some 1,200 equity branches and another 600 operated on a franchise basis, it’s fair to say that every decision that Steve Murdoch and his team make about Costa Coffee’s equipment portfolio has far-reaching implications for the ubiquitous coffee shop chain.

The brand might have made its name selling coffee, but menu items such as frozen beverages and, of course, toasted sandwiches and cakes are now just as important to its growth. Steve Murdoch portrait

Consequently, it demands the sort of durable and effective equipment that can be operated easily by staff with the same, consistent results every time.

One of the biggest developments this year has involved Costa’s hot food offering, with a major roll-out of Merrychef ovens and microwaves bringing British-built foodservice equipment to the heart of its kitchen.

The deployment of the latest cooking technology has delivered the speed and consistency that the chain wants from hot food production and allowed it to introduce a new “better breakfast” offering.

Costa’s commitment to serving quality coffee and fresher food via more tailored store designs is undoubtedly underpinned by a carefully-crafted approach to managing the back-of-house equipment estate.

Profile

Company: Costa Coffee
Address: Whitbread Court, Porz Avenue, Houghton Hall Park, Houghton Regis, Dunstable, LU5 5XE
Tel: 01582 424200
Twitter: @CostaCoffee
Website: www.costa.co.uk
Focus: Coffee shops

The 2017 FEJ Power List is supported by Category Sponsor Samsung. For more details click HERE

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