Radford Chancellor Ltd has been named Foodservice Consultant of the Year in the 2016 Hospitality Awards, a programme organised by luxury and high-end lifestyle publication Lux.
The awards are designed to recognise firms and individuals that have worked tirelessly over the past 12 months to achieve industry-leading success, client satisfaction and market growth. Each award is based entirely on merit, with an in-house research team tasked with verifying the results following a voting process.
Its catering consultants have a cross-sector of experience, which includes Michelin-starred restaurants, international hotels, hospitals, visitor and leisure attractions and contract caterers.
Director Radford Chancellor said the company was delighted with the accolade. “As a business we aim to deliver the very best we can to our clients,” he explained. “To achieve this we constantly train our staff in customer service and client management, as well as engaging in ongoing monitoring, seeking client feedback and CPD via the FCSI to ensure our services always meet their needs.”
Mr Chancellor said the organisation places a firm emphasis on appraising and developing staff, which helps to foster a culture based around the highest level of customer service possible.
“Currently we are re-fitting our offices in West Sussex to improve our working environment for our team,” he said. “We also working on a new piece of software that will allow clients to design their own commercial kitchen online, and then have it checked by a consultant for a much lower fee. These improvements will help us to provide a better service to our clients, and we aim to have the office improvements ready by the end of this year and the design service available in 2017.”