Catering firm Nuttall secures ISO accreditation over a year ahead of deadline

Jane Peevor-Evans, quality manager, Nuttalls

Catering fit-out and display specialist Alan Nuttall Partnership has become one of the latest companies from the manufacturing industry to be accredited to the new ISO 9001:2015 Quality Management Standard.

The standard measures a company’s ability to consistently provide products and services that meet customer and aims to enhance customer satisfaction through the effective application of the system.

In order to achieve the standard within a record time, with the published deadline almost 18 months away, the company implemented transformational changes in processing and reporting.

Jane Peevor-Evans, quality manager at the firm, said: “We are delighted to have successfully achieved this accreditation more than 15 months before the deadline. All of the team agree that this has focused us to look for better ways forward and to take out the non-value added processes, to save both time and money.

“We are excited to continue implementing learning points, so that continuous improvements can be identified and addressed for our customers and the partnership.”

The ISO 9001:2015 accreditation is described by Nigel Croft, chair of the ISO subcommittee that developed and revised the standard.

He said: “Evolutionary rather than a revolutionary [process] we are just bringing ISO 9001 firmly into the 21st century. The earlier versions of ISO 9001 were quite prescriptive, with many requirements for documented procedures and records. In the 2000 and 2008 editions, we focused more on managing processes.

“ISO 9001:2015 is even less prescriptive than its predecessor, focusing instead on performance. We have achieved this by combining the process approach with risk-based thinking, and employing the Plan-Do-Check-Act cycle at all levels in the organisation,” continued Croft.

MAIN IMAGE: Jane Peevor-Evans, quality manager and Nino Calandra, managing director, celebrate the achievement of ISO 9001:2015 accreditation in the Nuttall showroom.

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