A cleaning and food safety provider has rolled out a cloud-based management system that allows operators to monitor the performance and productivity of their warewashing equipment in real time.
IntelliDish by Diversey is designed to provide a 360-degree view of a business’ diswashing operations, with full remote diagnostic, reporting and management capabilities.
The company claims that dishwashing is connected to 60% of what happens in a kitchen and therefore has a major impact on operational efficiency.
Disruption to dishwashing and poor results cost money and can negatively impact on customers’ experiences, perceptions and satisfaction ratings, but it claims the software will give operators greater control over that aspect of their business.
IntelliDish acts as an analyst across all the operator’s kitchens to monitor performance continuously and ensure systems are running optimally, efficiently and profitably.
It utilises advanced ‘smart’ technology to track and report accurate dishwashing information. Working in conjunction with Diversey’s Revoflow dispensing system it communicates various aspects of a dishwashing machine’s cycle (including pre-wash, wash, and rinse temperatures, product usage and concentrations) to a cloud-based server.
Information is automatically and instantaneously analysed so that status reports and alarms are shown immediately on an interactive user dashboard. This provides a clear and intuitive view of what is happening in every connected dishwashing machine.
The system also sends alerts to authorised email recipients to enable rapid response. This includes, for example, when energy, water or detergent usage exceeds predetermined limits. Information required to resolve issues is provided in the form of video attachments and contextual content that also acts as training material.
It claims a critical requirement for many operators is to reduce rewash rates, a key efficiency metric with industry averages running at around 10%. High rewash rates are often attributed to non-optimised processes that also increase per-rack costs. Estimates also suggest between 2% and 3% percent of dishwashing costs in foodservice and hospitality result from breakages, when kitchens are forced to wash dishes manually or have a high rewash rate that requires more handling, thus increasing likelihood of breakages).
The status updates and dynamic training enabled by IntelliDish help maximise machine uptime and ‘right-first-time’ washing to avoid these and other issues.
With IntelliDish, operators can prepare detailed reports and identify consistent pain points that are reducing profitability and prevent them re-occurring by taking immediate corrective action.
IntelliDish is designed as part of Diversey’s Internet of Clean platform, which includes a variety of connected technology solutions for commercial cleaning – providing full visibility of operations to improve efficiencies and reduce costs.