The Supplier of the Year for Training & Education award recognises that with today’s catering equipment becoming more flexible and feature-packed than ever before, the right training and user guidance can make a real difference to how it is operated in a live environment.
From maximising benefits and features to operating equipment safely and efficiently, this award honours the supplier deemed to be setting the benchmark for product education.
We are delighted to announce that the 2018 shortlist includes the following companies:
In an unprecedented move last year, Carpigiani Group took the decision to make the UK the international centre for its new ‘Foodservice Professionals’ course, the world’s first ever training programme created specifically to teach chefs the art of gelato on a restaurant menu. The course is split into modules and delivered by experienced development chefs at the company’s specially-equipped kitchen training facility in North London. In order to make the best possible use of its unique knowledge and expertise around gelato and dessert-making equipment, a brand new website was launched to provide a central resource of company information, product specification and technical literature.
The expansion of Hubbard’s portfolio through the addition of new Scotsman ice machines and the Comenda range of warewashing equipment has been supported with an investment in new training resources for customers. This includes a series of ‘how to’ training videos that can be easily accessed via a new mobile-friendly website. Special focus has gone on developing videos that aim to help the market become more professional in ice hygiene following high-profile media coverage of the subject. As well as the videos, Hubbard’s ice hygiene campaign includes the offer of on-site hygiene training and best practice advice to customers that feel their staff needed a refresher course.
Jestic has launched a free educational workshop programme over the past year with the sole purpose of enhancing the knowledge and expertise of equipment use across the sector. The first series focused on frying, with specialist sessions planned for baking, pizza and solid fuel cooking and grilling, as well as specific national account courses. Designed to provide attendees with the technical know-how and knowledge to achieve outstanding results and get the most from their kit, the training is run by Jestic’s culinary team at its state-of-the-art and recently-expanded development kitchen. Jestic has also introduced a dedicated ‘equipment support specialist’, whose role is to provide comprehensive onsite training to chain and group operators.
The roll-out of Lincat’s Opus 800 heavy duty cooking series, its largest ever new product development exercise to date, has been accompanied by a renewed focus on delivering enhanced customer education and support. The manufacturer’s culinary team, which includes dedicated product trainers, works closely with chain accounts to understand their challenges and align equipment with their specific needs. They also provide advice and practical support on areas such as menu development, operating procedures and live trials, as well as hosting on-site training. Additionally, the company has appointed its first ever customer services excellence manager, whose objective is to provide the best customer experience from the initial sales call right the way through to after-sales.
Maidaid’s strategy to better educate and inform operators has led to the company investing in new resources for its sales partners, ensuring it can reach out to the wide variety of foodservice businesses that use its machines in the UK. Free sales and technical training is now available on a monthly basis, while the company has published its first ever series of ‘How To’ video guides on YouTube and is working on adding more to the collection. With ice hygiene a key industry topic, Maidaid has sought to proactively prevent the contamination of ice by introducing hygiene awareness labels, which are now being issued with its entire range of ice makers.
After doubling the capacity of its Luton HQ, Rational has created a new Training Centre of Excellence with two development kitchens incorporating a café concept, training kitchen and service workshop. Each training room contains full presentation facilities and access to a range of SelfCookingCenter and VarioCookingCenter for hands-on tuition. New training programmes have also been developed for off-site use, including Academy Training and Expert Chef Academies, while a new Training and Resources App has been developed following feedback from end-users. It includes videos showing how to cook specific recipes and carry out daily maintenance tasks, as well as a searchable database to locate dealers and service providers.
The 2018 FEJ Awards ceremony and gala dinner takes place on Tuesday 5 June, the first evening of the Commercial Kitchen show, at the Hilton Birmingham Metropole.