The winner of the Service & Maintenance Specialist of the Year award is Serviceline.
This award recognises the service and maintenance providers that come to the rescue when it’s most needed. Whether it’s efficiently carrying out PPMs or ensuring high first-time fix rates, such organisations are the unsung heroes of the kitchen industry.
A reorganisation of Serviceline’s back-office operations last year had the desired effect of realigning the business with its core values of supporting a wide range of vendor-neutral catering and refrigeration equipment via a national team of directly-employed engineers.
Fresh investment and new senior management expertise have led to a new service centre being created to speed up phone and email responses, while engineers have been repositioned into more locally-based service groups to ensure that whoever visits a site can respond more quickly with prior knowledge of the equipment portfolio.
Serviceline also successfully brought the Dawson field service team into its operation, integrating all Dawson maintenance accounts into its service management system to ensure seamless transition.
Graham Skinner, sales and marketing director at Serviceline (pictured receiving the award from FEJ editor Andrew Seymour, said: “Winning this award, it’s nice to know that our hard work has been appreciated. It’s key to listen to what our customers want and respond to that.”
– JLA Group
– Marren Group