Grill supplier will allocate an engineer to each unit it sells after setting up service arm

Synergy Grill is offering ‘enhanced service contracts’ for the first time in a bid to ensure customers get longevity from their cooking equipment.

The company has just opened an installation and service division, which will manage the contracts and liaise with operators directly.

All users will be given access to a dedicated engineer to meet their own individual Synergy Grill requirements, according to the business.

Justin Cadbury, chairman of Synergy Grill, said the arrangement will ensure customers receive tailored support right the way through the lifecycle of their equipment.

“For many commercial kitchens, the Synergy Grill lies at the heart of its operations,” he said. “Our new service contract gives buyers peace of mind as each Synergy Grill will be maintained by a dedicated company engineer, ensuring all working pressures are set properly for correct operation and longevity.”

Mr Cadbury added that all Synergy engineers will also give customers advice on best practice regarding daily maintenance routines.

Synergy Grill revolves around a patented gas burner system, which works at superior heat co-efficiency. High heat atomises fat so dispensing with the old fat tray method requiring chefs to clean.

“Synergy Grill brings a range of benefits including ease of use, waste efficiency, energy efficiency and, crucially create well presented, extra juicy and succulently grilled food,” added Mr Cadbury. “Feedback from customers shows using a Synergy Grill can cut energy usage by 40 to 60%, with cleaning times reduced to around 10 minutes.”

Cambridgeshire-based Synergy supplies a range of operators, including TGI Fridays, Galvin Restaurants, Flaming Grill pubs, the five-star Pennyhill Park hotel and Tom’s Kitchen.

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