Catering services firm posts record £11m turnover as it snares new regional contracts

Tyne and Wear-based temperature control specialist HLA Services has reached the £11m turnover mark for the first time in its history following a £50,000 investment new technology and a raft of new contract wins.

The company has grown its headcount from 90 to 120 in the past 18 months, while new business it has secured outside of the North East has prompted it to consider opening a Yorkshire office, according to regional business website NE Connected.

HLA Services was established in 2003 and its services now encompass heating, ventilation, air conditioning, electrical, plumbing and water hygiene, as well as catering equipment and refrigeration through its Coolrite division. Its client base includes Nissan, Caterpillar UK, Akzo Nobel, Aldi and Greggs, as well as Sunderland and Newcastle universities.

HLA Services projects director, Paul Smith, said: “The past 12 months has seen a steady increase in the amount of projects we have won here in the region. Added to that we have won a raft of significant contracts across the UK, thanks to local clients who have bases outside the North East and prefer to work with us rather than use a supplier from that area.

“We have also invested £50,000 in training and new technology which includes a new service management portal for clients. This gives them real time information on everything from contracts to individual job progress, and all the feedback shows that it simplifies their facilities management and removes many of the headaches previously associated with it. The new portal also delivers extra benefits in the shape of efficiencies across our own business, by managing the work cycle from call logging and job scheduling through to invoicing.”

Mr Smith said that a mobile workforce connected by the latest IT and technology tools allows it to work anywhere in the UK, while the expansion of its portfolio into full service facilities management has given clients the reassurance that it can assist them with all their needs.

“All of those factors have led to a very busy order book and based on our recent contract wins across the UK we are looking at the viability of adding to our North East bases by setting up an operation in Yorkshire,” he said.




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