Hobart Service revitalised and eager to win operator contracts under new management team

A new management team is bidding to revitalise Hobart’s service division as 2018 ushers in a fresh approach to business for the company.

The new four-strong team shares over 80-years of industry experience and includes the company’s very first female sales director.

MD Keith Mackie, formerly of UCC Coffee and widely credited with transforming the operations side of the business, joins sales director Louise Plant, previously of service specialists JLA, finance director, Darren Beech, formerly of Premier Foods, and operations director, Christian Hampshire, who has moved across from Miele.

Hobart Service repairs and maintains catering equipment from all brands, not just its parent company, and under the new leadership team it is seeking to establish itself as a reliable provider for foodservice operators.

Mr Mackie said: “For many years Hobart Service has quietly gone about its business with a network of over 160 directly employed technicians delivering high quality reactive and planned maintenance to a ‘who’s who’ of customers nationwide. I am delighted to have built a team with vast experience working with high quality corporate brands and entrepreneurial customer-focused backgrounds.

“Our task as the incoming management team is to firmly establish the division as the best in class for service support, raising awareness of our core strengths – the fact we service all makes and models alongside an unparalleled nationwide reach.”

Mr Mackie said the business is aiming to take its service offering to a “different level” to ensure brand protection and future growth.

Hobart’s service programmes include year-round support, 24-hour access to technical, operator and spares information and access to 160 fully-trained company-employed technicians.

MAIN IMAGE: (L-R) Christian Hampshire, Darren Beech, Keith Mackie and Louise Plant.  

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One Comment;

  1. Duncan Leavitt said:

    I have to say that the service part of Hobart has made me lose my faith in Hobart I’ve been trying to get a simple request answered from Hobart’s service department for the past two weeks and have spoken to numerous people within the service department and have gotten nowhere. I am an end user who has invested heavily in your products pan washers mixers and a large flight dishwasher of which I need some repair work carried out and no one within your organisation can answer the simplest questions ? like How long will the work take ?, How long will the machine be offline ? I just keep getting quotations sent back to me the same again a vague front sheet with a quotation to repair and at at the back attached a parts listing. The worst service I’ve ever had to deal with in my life. I also have a Mieko dishwasher although not the same standard as the Hobart one they it wins hand down on Hobart, what’s the point in paying the extra money when you wait weeks for service to get back to you while your machine sits broken and the end user cant even find out how long it will take to repair it and is also willing to spend another £5000 to get it repaired.

    Regards

    Duncan

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