Jamie’s Italian boosts customer service with tech overhaul

Jamies Italian

Jamie Oliver Restaurant Group has turned to the company that supplies its kitchen communication systems to provide it with a “seamless” point-of-sale solution across its business.

The group, which comprises of Fifteen, Barbecoa and Jamie Oliver’s Diner, as well as nationwide casual dining chain Jamie’s Italian, has partnered with customer engagement technology specialists, Box Technologies, to upgrade its restaurant systems.

Having already implemented kitchen display systems (KDS) from Box Technologies across its UK estate to streamline its food order preparation, Jamie Oliver Restaurant Group is looking to future-proof its point-of-sale system by selecting the Cielo PX-150 from Box Technologies.

Marcin Korowiecki, head of IT systems at Jamie Oliver Restaurant Group, commented: “We operate in extremely busy restaurant environments – our larger restaurants can process anywhere up to 600 covers each day, seven days a week – so we knew our new POS hardware needed to be fast, sleek, easy-to use and very reliable.”

Korowiecki said the chain had undertaken a “rigorous” selection exercise and that Box Technologies had helped it choose the right Cielo POS device for its business needs. As it is an open system, which supports the latest POS applications and peripheral connectivity, it is now free to choose software from whichever provider best meets our needs,” he concluded.

Box Technologies also provide Jamie Oliver Restaurant Group with next working day on-site support across its restaurant sites, as well as a next working day ‘swap-out’ service for their mobile technology, which ensures that in the event a device fails, it is quickly replaced to minimise downtime and maintain the high level of customer service the group strives to deliver.

Jamie’s Italian, which is the largest part of the group, was founded by Jamie Oliver and his Italian mentor and chef, Gennaro Contaldo, in Oxford in 2008. It now spans 36 restaurants across the UK.

Following a successful London pilot, Jamie’s Diner, a pop-up American inspired dining concept, also plans to open a second restaurant in Gatwick airport in August 2017.

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