Foodservice equipment supplier Jestic has officially announced the launch of ‘Jestic Technical Services’ in a move designed to reinforce its after-sales support capabilities.
The Kent-based outfit has amalgamated its own service activities with ServEquip and Hugall Services, two businesses that it has acquired in recent years, to create a comprehensive after-sales solution under one umbrella.
Jestic said the launch of the combined business demonstrates that it is as committed to after-sales service as equipment supply. It plans to offer a range of packages and solutions for customers seeking service support.
Neill Pearson, service director at Jestic, said the benefit of a comprehensive after-sales solution for customers was twofold: “It is not just about having engineer availability to fix an issue but it is just as important to have a preventative maintenance schedule in place. Designed to ensure an appliance operates as efficiently as the first day it was installed, a planned aftercare solution allows us to give customers priority response, legislation advice and compliance and a first time fix rate of almost 90%.”
Jestic said that its Technical Services division offers nationwide coverage with a first-time fix target of 90% and a response time target of 95%, the latter of which is defined by the customer’s contract but can vary from as little as four hours, up to next day.
It added that by using official OEM parts and employing factory-trained engineers, it has been able to achieve first-time fix results of 88%.