KFC is looking at “many” options for dealing with the huge volume of chicken caught up at the depot as a result of this week’s delivery crisis, but admits it is “inevitable” that some of it will go to waste.
The company is slowly getting its UK store network back open again after the most turbulent week in its history.
A chicken shortage following its switch to new delivery partner DHL led to more than 500 of its restaurants shutting up shop at one point, with speculation that the closures cost it between £1m and £2m a day in sales.
The situation has raised questions over what is happening to all the meat supposedly held up at DHL’s depot in Rugby.
A KFC spokesperson admitted there would be wastage, but said the chain is exploring what else it can do to avoid it being written off.
“Because our chicken is fresh, inevitably some may go to waste, and we hate that. Donating to local charities is one option, and we’re looking at many others.”
The company said that its chicken is stored in four temperature-controlled zones and that consumers should have no fears over what they are served as branches re-open.
“We will never compromise on quality. Nothing will leave for delivery or be served at our restaurants that doesn’t meet our incredibly high standards.”
DHL’s role in the saga attracted more scrutiny yesterday week after it emerged that the cold storage hub that it is using to support KFC had not been granted the registration required by Rugby Borough Council to operate.
That prompted a further outcry from trade union GMB, which has been critical of the job losses caused by switching supplier and the financial impact of store closures on KFC staff.
National officer Mick Rix said: “It’s taken days to uncover the real truth about the shambles at this DHL hub that has plunged KFC’s supply chain into total chaos. They’ve been winging it. It’s clear that the left hand doesn’t know what the right hand’s doing in this operation. It’s the company’s colonels who need to be held to account for this mess, not the workers who have lost time and money through no fault of their own.”