KFC cock-a-hoop as it brings back Bidvest after delivery ‘fowl-up’

Fast food chain KFC has agreed a partial return to its old logistics supplier in the wake of the chicken shortage that forced the temporary closure of hundreds of UK branches.

The QSR giant was said to have lost more than £1m a day in sales after the issue last month, which occurred when it switched delivery contracts to DHL.

But now, in a huge U-turn, KFC has returned to its former supplier Bidvest, which will supply chicken to up to 350 of its 900 restaurants.

Paul Whyte at Bidvest Logistics confirmed a deal had been struck: “As the UK’s leading foodservice logistics specialist, Bidvest Logistics is delighted to confirm that we have signed a long-term agreement with KFC UK & Ireland to provide renewed supply to up to 350 of their restaurants in the North of the UK, from 26th March 2018.

“We are delighted to welcome KFC back to Bidvest Logistics. As the UK’s leading foodservice logistics specialist we understand the complexities of delivering fresh chicken. KFC is a valued customer and we will provide them with a seamless return to our network.”

DHL blamed “operational issues” for the crisis last month, which resulted in KFC taking out full-page adverts in national newspapers to apologise to customers.

A KFC spokesperson for the brand told the BBC: “Our focus remains on ensuring our customers can enjoy our chicken without further disruption. With that in mind, the decision has been taken in conjunction with QSL and DHL to revert the distribution contract for up to 350 of our restaurants in the north of the UK back to Bidvest Logistics.

“We’ve been working hard to resolve the present situation with QSL and DHL. This decision will ease pressure at DHL’s Rugby depot, to help get our restaurants back to normal as quickly as possible.”

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