KFC inks £60m FM deal across 235 outlets

The UK branch of fast food chain KFC has appointed a new facilities management partner as it prepares to embark on an ambitious strategy that will see the company double in size over the next five years.

KFC regards its choice of FM provider as crucial to its growth and has selected fast-growing company Essex FM specialist Cloudfm to take up the role.

The £60m contract will see CloudFM manage all planned and reactive maintenance for the next five years. The agreement encompasses all 235 of KFC’s company-owned outlets in the UK, but it does not include franchises.

KFC property manager, Ian Diaper, explains why the change of provider was necessary: “This is not a decision we’ve taken lightly. We conducted a rigorous and exhaustive procurement process to find a long-term partner who understands our business and can help us achieve the next level in service quality and efficiency. We need a provider that will engage with us, take ownership and become a valued resource for restaurant managers. Cloudfm meet all our criteria and we are delighted to be partnering with such a professional operation.”

Cloudfm’s unique approach to managing data was also a key factor in KFC’s decision. “We were impressed by Cloudfm’s system capability which will give us greater flexibility, compliance and control,” said Diaper. “Our restaurant teams will know their status in real-time and be able to operate their individual businesses better. We expect to see improvements above store level as well, with enhanced financial control and accounting. My team and I will benefit from clearer insights that will enable us to be far more proactive in areas such as capital investment. All of this will come as a result of people and processes working together.”

Jeff Dewing, CEO of Cloudfm, said the company was delighted to have been selected as KFC’s FM partner. “Our collaborative approach is closely aligned with KFC’s culture and combined with our restaurant expertise, we are confident that we can deliver the innovation and efficiency that the brand needs,” he commented.




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