KFC syncs kitchens with third party delivery orders

KFC has inked a technology partnership that will enable home food delivery by third party providers in the UK and Ireland.

The company has teamed up with Flyt in a move that will see delivery orders entered directly into the KFC EPOS and kitchen via the software firm’s platform. It comes as the chain looks to expand its delivery service over the coming year.

The Flyt integration is designed to help KFC improve the experience for consumers who order food through delivery partners such as Just Eat and boost the synchronisation of the arrival time of a rider with the food being ready.

It also expects it to reduce time and potential errors made in double-entering incoming delivery orders.

Brad Scheiner, CIO at KFC UK & Ireland, said: “We are constantly in search of real innovation which allows us to increase efficiencies and further improve the service we provide to our customers. We chose Flyt as an integration partner for delivery to help us achieve exactly that. Now, orders placed through Just Eat will be processed through the Flyt platform, allowing seamless menu sync and order placement into our EPOS system and kitchen.”

Mr Scheiner said customers can continue to place their orders through their preferred delivery provider and will reap the benefits of improved accuracy and speed in the delivery experience.

Flyt has built a universal integration platform for the hospitality industry. The platform makes it simple and hassle-free for hospitality operators to adopt and install new guest-facing technology, integrated into their existing systems.

It already works with chains such as PizzaExpress, Nando’s and Mitchells and Butlers.

Tom Weaver, CEO of Flyt, said: “KFC is at the top of their game when it comes to technology, which comes as no surprise given their intense desire to go above and beyond the expectations of their customers, and deliver a faster, better service. The integration of our Flyt platform was a natural progression for KFC and we are looking forward to pushing the boundaries together through digital innovation.”

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