Cafe investment boost for Welsh hospital sites

Medirest appointed by health board to provide new café and retail services at four hospital sites

Medirest, the specialist healthcare services arm of Compass Group UK & Ireland, has been selected by the Hywel Dda University Health Board to provide new café and retail services across four of its hospital sites following a competitive tender process.

Medirest will provide Costa cafes and amigo shops for patients, staff and visitors at Withybush, Glangwili, Prince Philip and Bronglais hospitals, with the addition of a Deli Marche at Bronglais.

The new facilities will be opening in Spring 2016.

The Health Board is working with the Royal Voluntary Services, who previously oversaw the operations, to explore ways of retaining the services of its volunteers in the healthcare community, where they can continue to make a positive difference to patients.

Steve Moore, chief executive of Hywel Dda University Health Board, said: “Our Partnership with the RVS is something we value highly and although the organisation’s role will change, the benefit their fantastic volunteers offer our patients will not be lost.

“This new arrangement with Medirest will support the patient and visitor experience, while also generating income that can be reinvested into improving hospital environments, benefitting everyone who uses and works at our hospitals.

“We are pleased to select Medirest to deliver the quality and financial returns we expect against what is currently provided at each site. This is based on potential income for Hywel Dda UHB, as well as quality and scope of services being offered.”

Andrew Jones, retail operations director healthcare, Compass Group UK & Ireland added: “We’re looking forward to working with the Health Board, across its four hospitals in Wales. We’ll be implementing our trusted partner brands in these sites, bringing an enhanced service to patients, visitors and staff, as well as offer a source of income for the Health Board.”

Interested parties were asked to outline their plans for the refurbishment of areas of the hospitals at zero cost to the Health Board, in order to generate income for the organisation through rent and turnover rent. This can be used to improve the hospital environment for patients and visitors.

Hywel Dda UHB is committed to the Welsh Government’s vision to supporting healthy eating, which will be reflected in the change.

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