Nando’s upgrades systems as customers demand speed and convenience

Nando's Australia

Nando’s UK and Ireland has moved to improve its payment infrastructure as the battle for market share in the casual dining sector heats up.

The chain has responded to customers’ need for “speed and convenience” by choosing Ingenico to implement a consistent payment experience across all its channels.

Nando’s said the investment in new technology across its 350 restaurants includes the latest payment devices and a seamless omnichannel payment processing platform.

In addition, Ingenico brings Nando’s in line with the latest PCI compliance regulations through its PCI certified point-to-point encryption, keeping sensitive customer data secure while routing millions of transactions safely through Ingenico’s payment services.

The group said it selected Ingenico for its ability to provide a unique payment framework to complement its digital commerce transformation, especially in light of the fact that millennial and Gen Z customers are increasingly looking for their food in a variety of other environments, such as home, work and on the go.

By partnering with Ingenico, the company expects to simplify its internal processes, leading to greater customer insight – with cleaner data for analysis and a single customer view – to further improve CRM and loyalty benefits.

Ian Benn, managing director of Ingenico Northern Europe, said: “Nando’s is one of the great brands of the last few years and we are enormously proud to be able to help them to make their customers’ experience even better.”

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