New kitchen lay-out as McDonald’s embarks on restaurant revolution plan

McDonald's

A McDonald’s fast food outlet in Cornwall has become one of the first in the country to roll out a new kitchen lay-out as part of a move to introduce self-service technology.

The Treliske branch of the chain has invested in state of the art, self-order kiosks that will change the experience for customers ordering food.

They will be able to browse the entire menu and see the nutritional information of each meal at the same time. After completing their order, customers can pay by card or contactless, and then go straight to a designated area of the counter to collect their order.

In the kitchens, new lay-outs and increased technology means some of the chain’s most famous menu lines will be made exactly how customers want them.

The investment is reported to signal the start of an extensive restaurant evolution programme that will see similar improvements made to other branches around the UK.

The Treliske branch is run by franchisee Dave Wynne, who operates a dozen McDonald’s restaurants across Cornwall and Plymouth.

He told the Western Morning News: “We’re thrilled with the transformation because we’re committed to offering our customers’ more choice and fast service.

“Technology has a huge role to play in all walks of life, including our customers’ eating out experience, so the new tech we’ve introduced recognises the way people live their lives today.”

McDonald’s UK CEO Paul Pomroy added: “We’ve listened to customer feedback and know we need to modernise further in order to move the McDonald’s experience on, and remain relevant to the lives of the three million customers that we serve daily.

“Our converted restaurants like Truro will deliver a fast and easy experience, aided by digital and traditional ordering points ensuring we continue to be enjoyed by our customers.”

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