Operators rank ‘reliability’ as the most important factor when purchasing warewashing equipment, a new study has claimed.
According to British dishwasher maker Classeq, which undertook the survey, 80% of front-of-house managers pinpointed reliability as their number one priority when buying a warewasher.
Adam Lenton, marketing manager at Classeq, said it was interesting to see reliability take precedence over energy-saving models and the availability of high tech washing programmes.
“The single most important factor for any establishment appears to be the ability to rely on the fact that the machine will hold up to the job time after time. The operators and managers questioned wouldn’t put having the latest tech features above performance and reliability when choosing their warewashing equipment.”
Lenton added that operators want to know their machine is going to leave them with the results they expect.
“Also scoring highly and listed as the second most important factor to take into consideration, was effectiveness and quality of wash,” he said.
The results of the survey follow hot on the heels of consumer research that Classeq carried out which strongly highlighted that customers are put off by establishments which serve them with cloudy or dirty glasses and crockery.
94% of respondents to its survey said they had been on the receiving end of dirty crockery or glasses in a restaurant, hotel, or café.
And more than 70% of consumers said they would not return to that establishment, and would have concerns over hygiene and general cleanliness.