Paul Hollywood kitchen aims to turn around orders in 60 seconds

KNEAD Bakery & Coffee Paul Hollywood 1

An “interactional kitchen environment” that promotes a fast, efficient service to cater for the 70 million passengers that transit through Euston Station each year is at the heart of Paul Hollywood’s newly-launched bakery concept.   

The design of ‘KNEAD by Paul Hollywood’, which opened to the public at the weekend, is built around the kitchen and the need to ensure customers are served in under one minute.

The concept is based entirely on recipes developed by Hollywood and produced on-site in a kitchen that he helped design.

The kitchen, which makes up about a third of a site that was previously occupied by three individual street food units, consists of an Electrolux air-o-steam combi oven and refrigeration, food prep areas, coffee machines and bespoke grab and go counters.

KNEAD is operated by SSP, which has spent the past two years working with the Great British Bake Off judge to get the format ready.

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On Friday, Hollywood addressed a small gathering of trade press and described how he had previously rebuffed offers from other operators to create a foodservice concept on the high street.

“I had said no to a lot of them because I wasn’t really ready or interested in that to happen until SPP came along. When we chatted initially I was interested in what they’d done before and their track record. I have got a team of people that work with me, we develop recipes for Bake Off, we develop recipes for books, we work from ideas, push the boundaries from where baking and sandwich food is moving to, so when we met initially it was about getting an idea and a feel for what we were going to do and the plan was to open up this.”

Hollywood said the brief he gave SPP was heavily based around his bakery preferences, what he had grown up with and quality of ingredients.

“I’m the toughest critic there probably is on the planet at the moment so it is key that we get the right products, the right quality and the right flavour. All the recipes that you have got here are all my recipes,” he said.

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The KNEAD brand is designed to strike a balance between mainstream and aspirational by offering a variety of products that offer something a little different from typical high street bakeries. Sausage rolls, for instance, are sold by the inch. The unit will be open from 7am to 10pm weekdays, and 8am on weekends, to cater to the high footfall.

Travel hub foodservice specialist SSP, which manages 42 separate brands, has expressed its desire to roll out the brand to additional sites if it takes off.

Simon Smith, CEO of SSP UK & Ireland, said: “We have put a lot of time and effort into getting this one right, so as with all things we want to make sure that we really learn from this one, do a great job for our client and our customers, and then we will look at other opportunities as and when they arise. With the amount of effort we put into this, you would want to do more. But let’s get this one really going first.”

KNEAD Bakery & Coffee Paul Hollywood 9

Asked when SSP would likely take a decision on rolling out the next KNED store, Smith (pictured below) insisted it was not working to a specific deadline.

“We don’t really set anything like that. You want to learn how to do the concept right with the customers first. Some things take longer, some things take shorter, so we don’t try and pigeon-hole ourselves into three months, six months or a year. The amount of effort and energy that the team put in to this, we want to do more but you don’t want to rush something, you want to get it right and then do more with it. I’ve seen a lot of companies that rush and then they come back and go, ‘oh we have kind of lost our way’, so we always believe in getting it right, doing a great job and then rolling it out.”

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