Poor wash results force coffee chain to rethink its approach to cleaning glasses

200 Degrees Coffee exterior

Midlands coffee shop chain 200 Degrees Coffee has solved a warewashing issue that was threatening to compromise its cleanliness standards and add extra labour costs when cleaning glasses.

The Nottinghamshire-based outfit, whose owners have more than 40 years’ experience running cafes and restaurants, found that poor dishwasher results at several of its coffee shop sites left items needing to be handwashed prior to entering the dishwasher.

With an average of 1,300 cups of tea and coffee sold between its three sites every day, its machines need to handle fluctuations in volume at peak times as well as dealing with cleaning varying types of food and drink matter from cups, cutlery and crockery.

But with the handwashing necessary to maintain customer perception of the chain’s quality, the company brought in dishwashing specialist Crystaltech to find a permanent solution to the problem.

From an initial site visit, Crystaltech identified the chief reasons for the wash result issues, including problems with machine set-up, baskets showing poor quality and over-excessive pre-washing practices.

As well as delivering a tailored fix for each specific site, the engineers at Crystaltech provided advice on best practices for keeping dish and glasswashers in optimum operational condition.

200 Degrees 3

200 Degrees Coffee took up a free trial of a new chlorinated chemical, which has been proven to both improve results and save energy costs.

A rapid-results, on-site bioluminescence test was carried out both before the problems were fixed and again afterwards to demonstrate the marked improvement in wash results using lower temperatures and removing the need for the pre-wash, meaning a saving on staff time.

Crystaltech worked with the current chemicals supplier to 200 Degrees Coffee, to stock the recommended product range which has been shown to be more effective.

“Our reputation across all of our café sites is really important and there is no point serving great coffee in dirty cups,” said Tom Vincent, managing director of 200 Degrees Coffee. “Crystaltech understood our issues and a solution was found very quickly which has not only saved us money but also valuable staff time.”

200 Degrees Coffee provides ethically-sourced wholesale coffee, equipment and barista training nationwide. The company’s HQ in Nottingham is supported by two additional coffee shops with concessions in a number of garden centres.

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