Next year will see greater integration between point of sale (PoS) and other systems in foodservice outlets, such as kitchens, which could see their output increased.
The hospitality sector will see technology companies servicing it with a focus on creating seamless offerings at PoS, which many believe can streamline front and back-of-house operations.
That’s the prediction of Peter Moore (pictured), CEO of Lolly, a PoS software firm, who believes that regarding front-of-house, card payment integration will continue to grow with the take up of contactless payments.
The UK Cards Association has reported that spending on contactless cards increased to £2.4 billion (4% of total value) with corresponding purchases reaching 275 million (22% of total volume) in its latest Card Expenditure report.
According to the food and grocery research and training charity, IGD, the food-to-go market will be worth around £21.7 billion by 2021. This would see it grow by a massive 35% over the next five years.
Moore said: “The sector is seeing stiff competition, reinforcing the need for hospitality providers to really up their game. They need to target customers effectively, and those who don’t integrate their offering will lose business.”
He believes that payment processing will become simpler from an integration perspective, but that there will be increased challenges centred around compliance – the set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment.
Looking ahead of 2017, Moore believes that self-service tills will become more relevant in the hospitality environment.
“Setting up a system like this won’t come without its challenges, when it comes to security”, he said, adding: “But given the speed and efficiencies it can offer, I do think this is something smaller players should consider.”