It has been a busy year for Pizza Hut following the consolidation of two separate teams — Pizza Hut Europe and Pizza Hut UK & Ireland — into one central entity to drive future expansion.
For the company’s long-term operations guru, Mike Spencer, it provides a foundation for the UK arm to grow following a prolonged period of store refurbishment rather than expansion.
A huge proportion of the 300-strong estate has now been upgraded, assuming a more contemporary design that captures its American heritage.
With return-on-investment figures above where they should be, and guest experience surveys suggesting the new look is a winner, the work that Mike and his team have put in is certainly paying dividends.
The launch of a restaurant in Leeds back in July was, remarkably, the first new Pizza Hut in six years, with the chain ploughing £1m into the venture.
“The opening marks a significant landmark in our business strategy which has, for the past five years, focused on the restructure of our existing portfolio of restaurants across the UK,” says Mike.
Company: Pizza Hut
Address: Mount Mill Farm, Wicken, Milton Keynes, MK19 6DG
Tel: 0800 028 7034
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