If you’re searching for a case study of how to scale a restaurant business then look no further than Pizza Express, where the numbers speaks for themselves: some 21 million pizzas and 40 million dough balls were cooked up in the three-deck electric Sveba-Dahlen ovens that adorn its flagship open kitchens last year.
If anything, that has made the chain even more resilient, as the roll-out of its outdoor ‘Pizza Express Box’ concept and a franchise deal with Welcome Break goes to show.
Jane Treasure has proved an astute curator of the company’s F&B strategy, with a heavy focus on new menu development helping to keep the chain relevant and entice its loyal customers to continue returning.
Jane acknowledges that kitchens are the engine rooms of restaurants and if a site is too small to accommodate menu changes and innovation then it’s best left alone.
“We’re not going to compromise the kitchen because that’s just going to result in disappointed customers. If a site is not appropriate for a restaurant then it’s not appropriate for a restaurant. I wouldn’t compromise the kitchen,” she declares.
Company: Pizza Express
Address: Hunton House, Highbridge Estate, Oxford Road, Uxbridge, UB8 1LX
Tel: 020 3798 9000
The Chain Champions category of the 2018 FEJ Power List is sponsored by Valentine Equipment and Cuisinequip. For more details click HERE.