Pre-delivery microwave customisation takes the guesswork out of chain kitchens

Comprehensive warranties can save operators money over the longer term.

Chain giants such as Nando’s, Casual Dining Group and Costa Coffee are benefitting from pre-programmed and fully customised Sharp microwaves thanks to a partnership between UK supplier RH Hall and Bunzl Lockhart Catering Equipment.

Lockhart serves a number of national chains and has worked closely with RH Hall, the exclusive Sharp commercial microwave agent in the UK, to provide a service that takes the guesswork out of operating such equipment in live environments.

The Sharp R1900M is a particular favourite of some of the industry’s top chains and, in its latest industry newsletter, RH Hall said its Food Solutions team’s ability to pre-programme and personalise menu options to match the specific requirements of operators was creating clear advantages in the kitchen.

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“This pre-delivery customisation, which can include food trials, menu development and bespoke branding, has enabled Lockhart’s customers to achieve higher levels of consistency and efficiency in their food preparation by ensuring that all their outlets were heating food using the same microwave settings and not guessing at the correct cooking times on a day-by-day basis,” the company stated.

Paul Nieduszynski, managing director of Lockhart Catering Equipment, said the level of engagement and technical expertise provided by RH Hall has been a major factor in the success of the partnership.

“This has enabled them to develop a really close relationship with our sales people out in the field and has been instrumental in helping us to jointly win a number of very important national account customers,” he commented.

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