Le Gavroche, one of London’s most respected and influential restaurants, has completed a point-of-service technology refresh, which has seen the Mayfair-based eatery upgrade to the latest version of its hospitality management software.
The move has also been accompanied by the roll-out of contemporary POS terminals from AURES Technologies, which will run the latest version of Squirrel, the specialist software from Acorn Hospitality Systems that has driven the business for 10 years.
Technology provision comes within the remit of general manager Emmanuel Landré, who has been with Le Gavroche for 18 years. He explained: “10 years ago, we went to market to find the right EPoS solution from the right company. We’re very driven as professionals so not surprisingly we’re very demanding when it comes to technical support. We found Acorn to be at the top of the market with the best solution for us.”
Le Gavroche migrated to Squirrel 9 last year to gain access to latest functionality. At the time, Le Gavroche was running Squirrel on Elios terminals from AURES but after trialling its latest Yuno hardware the restaurant decided to new terminals and cash drawers across the main dining room and bar.
Landré said: “They look more modern, they’re black, flat and smart. Being slimmer, they look less bulky and although they’re not seen by our clients it was important that they blended into our décor. The screen display is noticeably brighter. The new touchscreen technology in the Yunos is more sensitive and very precise; you can see exactly where you’re touching. All in all, it made sense to make a quantum leap to new hardware to run our upgraded software. Now, the whole thing is improved.”
The team finds its new software looks better on the new screens and with Squirrel 9 it has the benefit of familiarity and additional functions.
“Everything we need to run the business is there: including accounts, stock management, cash, bar and restaurant takings,” said Landre. “And it’s easy for us to get all the information out of the system that we need. Faster hardware and new screen technology have enhanced the usability of our software.”