Costa takes a leaf out of McDonald’s book with first motorway ‘Drive-Thru’

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Roadchef, one of the UK’s largest Motorway Service Area (MSA) operators, has announced the opening of the country’s first motorway Drive-Thru Costa at its Rownhams East site.

The development on the M27, between junctions 3 and 4, is the first of its kind on the motorway network and will build on the extensive range of services on offer at Rownhams, which includes an eat-in Costa, McDonald’s, WHSmith and Fresh Food Café.

The new Drive-Thru provides a quick, convenient stop-off for customers on-the-move offering fresh Costa coffee and a specially tailored range of sandwiches, cakes and snacks.

Customers who use the new facility can expect a five-star service, as Costa’s reigning global ‘Barista of the Year’, and Roadchef employee, Klara Rohel, is responsible for the training programme devised for her colleagues at the new facility.

Sean Smallman, Area Director for Rownhams East, said: “The new Costa Drive-Thru provides a quick and efficient service for customers who want a refreshment with the convenience of not having to leave their car. We believe this addition will provide another excellent option for our customers, alongside the great brands already available at Rownhams.”

Simon Turl, CEO of Roadchef, added: “We are very excited to extend our partnership with Costa Coffee and are confident the first motorway Drive-Thru will prove a valuable addition to our business. The unit looks fantastic, and has excellent visibility from the M27, ensuring drivers can make a quick stop-off and enjoy a delicious Costa coffee while taking a break from their journeys.”

Roadchef employs more than 3,600 people in the UK, across its 31 locations, and boasts an outstanding employee retention record. Roadchef has recently been awarded an “Investors in People Gold” accreditation for the support and development of its team.  Less than 100 companies in the UK hospitality have achieved this accolade.

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