Sabio has secured a three-year contract with Nisbets to support the Bristol-based supplier’s critical customer engagement technology.
The plan is for Sabio to help optimise customer contact technology and enable Nisbets’ digital equipment strategy.
Under the contract, Sabio will upgrade Nisbets’ contact centre platform and will also offer full support for the company’s critical communications and workforce optimisation technologies across the UK and the wider EMEA region.
Sabio will also serve as Nisbets’ customer engagement technology partner and will work closely with the Nisbets IT and Contact Centre teams to evolve the company customer engagement infrastructure and digital customer service strategy.
Sales and service manager for Nisbets, Jaskaranjeet Nagra, said: “At Nisbets we’re committed to putting our worldwide customers at the heart of everything we do, and we’re determined to keep on innovating in order to improve the quality of service we provide.”
He added: “Using Sabio’s proven customer engagement technology support capabilities, backed by real advances such as the company’s innovative Monitoring-as-a-Service proposition, we’re looking forward to making engaging with Nisbets even easier for our customers. Sabio’s experience will be critical here.”
Sabio has held the highest-level Avaya and Verint partner accreditation for 15 years, and in addition to winning Avaya’s Contact Centre Partner of the Year award in the UK and Spain, Sabio was also recently awarded Avaya’s Project of the Year for its successful deployment of a major Avaya Oceana project for a large European retailer.