A hospitality software specialist has created a kitchen management system that it claims will put an end to customers complaining that their food did not arrive quickly enough.
Zonal Retail Data Systems says its research shows that nearly half of consumers cite slow food delivery as their biggest bugbear, but it is promising to put a stop to that with a system that helps operators improve speed, quality and accuracy of service.
The company’s Kitchen iQ suite provides a comprehensive kitchen and service management solution that delivers visible real-time information to both kitchen and service staff.
For multi-site operators, Kitchen iQ offers central configuration with the ability to change and update screens across a whole or part of an estate from one central location. Business intelligence is delivered through real-time reporting on order, prep and wait times at both site and estate levels.
Once orders are taken, kitchen screens, which can be personalised to the needs of any operation, present the information in a clear and concise format.
To further improve efficiency, orders are automatically routed to their correct cooking stations plus warning and alert times set so that the kitchen is fully aware of progress.
Stuart McLean, chief executive of Zonal, said: “Delays in the kitchen and poor communication between waiting and kitchen teams can leave diners with a bad taste in their mouths.”
The system features colour-coded screens that indicate the status of orders, while a simple-to-use multifunctional Bump Bar allows teams to move orders through different stages. As the orders progress, the system will page front of house teams to notify when orders are ready, improving communication.
McLean added: “We have conducted extensive trials and feedback on Kitchen iQ has been extremely positive. In particular, operators welcome the completely integrated nature of this intelligent system that can be tailored to their specific needs and used as a valuable tool to drive efficiency and customer satisfaction.”
Kitchen iQ is designed to improve speed and accuracy across the whole food delivery process, especially at times when kitchens are under pressure.
“This is where integrated systems like Kitchen iQ really come into their own. They get waiting and kitchen staff working in harmony to give customers what they want: good food served quickly and accurately,” concluded McLean.