Starbucks, Compass and Caffè Nero set to talk shop

Rachel Chatterton, senior innovation manager, Starbucks

Caffè Nero’s business development director Paul Ettinger, Compass Group’s marketing director Louise Pilkington and Starbucks’s senior innovation manager for EMEA Rachel Chatterton (pictured), are the latest additions to lunch!’s keynote line-up, it has been revealed.

Taking place at London ExCeL next month, on 21-22 September, the UK’s biggest food-to-go trade show will feature over 20 free business seminars in two dedicated keynote theatres.

Previously confirmed sessions include exclusive interviews with Roger Whiteside, CEO of Greggs, Andrew Walker, chief executive of EAT, and celebrity chef Theo Randall.

Compass’ Louise Pilkington will be making her lunch! speaking debut with a session focusing on how to use consumer insights to drive innovation and maintain competitive advantage.

“As the world’s biggest caterer, we get a really unique insight into the lives and eating habits of each generation,” says Pilkington. “Of particular interest to us, in terms of shaping our future offer, are the children and young adults we are catering for now in schools, colleges and universities.  How they think and how they engage with food is very different to current generations and we need to be ready for that.”

Prior to joining Compass in 2015, she held a long term consulting role as global innovation projects director at Costa, where she was responsible for food, beverage and store format innovation; and senior brand development and marketing roles at Moet Hennessy, Diageo and P&G.

For her, the food-to-go sector has “become so much more exciting” over the last 10 years, giving consumers more choice than ever.  There are, she explains, “so many more options, more world cuisines, street food, it’s easier and more convenient, plus healthier options.  Lunch on the run doesn’t have to be a compromise purchase any more – it can be a great food experience.”

According to the latest Project Café2017 UK report from Allegra World Coffee Portal, British consumers now drink an estimated 2.3 billion cups of coffee per year in stores. The coffee shop market – already one of the most competitive in the UK, with an estimated 22,845 outlets, is set for further growth and could exceed 32,000 outlets by 2025.

Senior representatives from two of the UK’s biggest coffee shop chains – Starbucks and Caffè Nero – will be hosting Keynotes at lunch! discussing the challenges of this dynamic market and their strategies for success.

Rachel Chatterton, Starbucks’s senior innovation manager for EMEA, will be talking about the importance of leading in food and drink innovation to ‘continue to surprise’ customers and respond to changing consumer trends, while Paul Ettinger, Caffè Nero’s business development director, and one of the company’s co-founders, will be sharing his thoughts on the coffee sector, and where it could be 10 years from now.

The Keynote line-up will also include senior representatives from Pret A Manger, Tim Hortons, and Harris & Hoole.  Plus, as in previous years, there will be food-to-go market updates from MCA, The NPD Group, CGA Peach, Lucid Perspectives and IGD.

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