TGI Fridays eases path to management for restaurant staff

TGI Fridays Newcastle

Restaurant chain TGI Fridays has launched a Learners Qualification Programme (LQP), which is available to those who are aspiring to move into management.

The 12-month development plan is equivalent to two A-levels and is offered in partnership with HIT Training.

The programme consists of on-the-job experience, projects based on manager competencies, reading assignments, and regular testing. Learners are fully tracked and supported throughout the programme.

The programme is part of the wider ‘Myrna’s development path’, offered by Fridays. In the past 12 months, it has seen Fridays put a specific focus on its management-level team members to build and sustain a strong base of managers that can efficiently and effectively support the business from the ground up – to enhance guest experience, generate profit for the company, and fulfil the business’ growth strategy.

The goal of the programme is to empower existing team members to make the step up to management. This allows Fridays to call on an existing pool of talent that already knows and understands the brand, and that can be more quickly and adeptly trained for the challenges management at Fridays brings.

It follows the recent launch of the new TGI Fridays Academy App, created exclusively for members of the Fridays Family.

The app acts as an employee hub where users can access features like online learning courses, appraisals, internal news announcements, and a social learning network.

Jacqui McManus, culture and people development director for TGI Fridays UK, said: “We want new and existing team members, who had perhaps never considered a career in the hospitality industry, to see that TGI Fridays can provide award-winning and industry-leading training to support them on their journey up the career ladder. It also allows team members, who perhaps weren’t suited to traditional educational environments, to secure A-level-equivalent qualifications that will benefit them for the rest of their lives.”

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