Tossed turns QSR game on its head with cashless kitchen model

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Salad bar chain Tossed claims to have become the UK’s first cashless restaurant group after launching a customer self-service kiosk system that connects directly with its kitchen.

The company is using pointOne EPoS technology to speed up service, reduce costs and maximise revenues during busy periods. Working on an Android platform and using 10-inch tablets mounted in BouncePad holders, the kiosk solution is designed to provide a cutting-edge service that accommodates the needs of its quick service model.

Tossed now operates 26 restaurants, based around London, and it intends to roll out the technology across all its sites. It made the investment after exploring ways to remove paper from its shops, streamline its front-of-house operations and deliver a better guest experience.

Vincent McKevitt, founder of Tossed (pictured), said: “Most operators face speed and capacity issues at lunchtime, but ours are intensified because we make our food fresh-to-order and most guests like to customise their food to suit their health and taste requirements. This unique point-of-sale solution allows our team to focus their energy on our speed of production. Guest feedback from the trials has been very positive: people like to be able to browse in their own time and customise what they eat, completing a great experience with tasty, bespoke, healthy food, served quickly.”

PointOne is now hoping to sell the EPOS solution to other QSR operators following the development work it carried out with Tossed. And managing director, Steven Rolfe, is adamant that the technology has the potential to be a “game changer” within the QSR sector.

“Using the kiosk interface, customers of QSR outlets can glide through and browse picture-based menu content and nutritional data, create an order and check-out with integrated card payments in just a few button presses,” he said. “We believe this offering supports our ethos of delivering truly ground-breaking and class-leading hospitality IT solutions, and we are very excited.”

The company is also working on ways to make the solution appeal to casual dining restaurants, as well as theatres and venues.

Rolfe said the next development phase of the pointOne Kiosk will also include collection point screen integration for displaying order name/number. Future enhancements will include interval ordering integration for theatres and venues, and seat/table assignment for casual dining restaurants, widening the appeal of the product beyond the QSR sector.

Tossed’s estate includes six sites at Welcome Break service stations, two at Westfield shopping malls and three internationally. The chain concluded a crowdfundraising round last year in which it raised £1.27m from 661 shareholders, almost double what it had targeted. This was the sector’s largest equity crowdfunding, and the investors included Andy Murray, who made it one of his first investments on the platform.

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