UCC hails expanded coffee machine service package after £1.3m HQ refurb

UCC Coffee claims it is better equipped to maintain its coffee equipment estate across the UK following a £1.3m refurb of its Milton Keynes headquarters.

The investment gives its greater capacity to remotely diagnose issues, carry out preventative maintenance and push the latest telemetry solutions.

The company, which turns over £100m and employs 500 staff in the UK and Ireland, recently completed the revamp of its local operation with the backing of its Japanese parent.

The new-look HQ includes a new training and demonstration facility that is dedicated to its industry-leading COFFEEWORKS training programme and boasts live-streaming capabilities for added flexibility.

Its on-site workshop has also seen a complete upgrade, making it more efficient for UCC Coffee’s service and maintenance team – the largest in the country – to support the installed base of coffee machines across the UK.

The space has doubled in size providing a significant increase to capacity for preventative maintenance of machine modules and roll-outs of coffee machines, with heavy investment in technology, including a new telemetry hub.

The hub allows engineers to manage machines from afar and pre-empt issues using live diagnostics, giving customers predictive maintenance and the benefit of maintenance efficiencies.

The refurbished office is just one part of continuous investment across the business, all to make processes more efficient and beneficial for customers.

UCC Coffee’s Dartford roastery will be increasing its capacity to 18,000 tonnes by the end of 2018 to cater to ever-growing customer demands.

Also, alongside the refurbished office, UCC Coffee is launching its new visual identity, complete with a brand new website. The new look and brand refresh gives UCC Coffee UK & Ireland an aligned identity with the UCC European Group.

Elaine Swift, managing director of UCC Coffee UK & Ireland, said: “We’ve gone from strength to strength over the past two decades becoming the UK’s leading Total Coffee Solution. In that time we’ve worked with the biggest names across international retailers and foodservice, as well as smaller businesses all looking to deliver the highest-quality coffee possible. Everything we’ve done and do is built on an ethos derived from our Japanese heritage – innovation, hard work and a dedication to delivering exceptional coffee to every customer.

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