40,000 restaurants and cafes losing income due to the state of their kitchens

Dial a Kebab kitchen, Luton 2

Some 40,000 UK hospitality businesses risk being shunned by customers due to low food hygiene scores, it has been claimed.

Research from insurer NFU Mutual reveals food hygiene is higher in the public consciousness than ever, with 69% of people now actively checking food hygiene ratings before they spend.

Additionally, 34% of people would turn away from a restaurant at spotting a rating of three or below, which currently applies to more than 40,000 hospitality businesses in England, Wales and Northern Ireland.

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The study also found that restaurants rated 3 and below could already be losing more than half of their possible takings, as the public are willing to spend on average £8 more (nearly double) on a meal at a restaurant rated 5 (£17.31 vs. £8.97).

Public awareness of food-related illnesses is running extremely high.

90% of consumers were aware of salmonella being an issue for food producers, 86% recognising E. coli, 68% recognising listeria and norovirus being the fourth most recognised at 44%.

Only 6% of respondents failed to identify any illnesses at all.

NFU Mutual research found that takeaways and sandwich shops are the most likely to have their ratings checked ahead of a visit, with 55% of customers saying they actively look up takeaway hygiene scores.

Restaurant scores are the next most closely observed, with 54% of customers checking for them, followed by cafes (43%) and pubs (37%).

The public’s concerns are reinforced by FSA findings this week that suggest two thirds of foodborne noroviruses are linked to eating out and takeaways.

It also reports that takeaways and sandwich shops have the worst hygiene ratings across the hospitality sector, with only 50% having a score of 5 and 27% awarded a score of 3 or below.

Darren Seward, hospitality and food and drink manufacturing specialist at NFU Mutual, said: “Judged by the court of public opinion, even the smallest lapse in hygiene standards can make or break a reputation overnight, so it’s crucial that businesses don’t get complacent about food hygiene.

“Our research shows that consumers are already seeking scores out for themselves and turning away as a result. With a clear link between hygiene ratings and financial performance, the 40,000 hospitality businesses with a rating of 3 and below should prioritise hygiene now, or risk losing up to a third of their custom.”

The National Audit Office announced that Local Authority spending on food hygiene fell by an estimated 19% between 2012/13 and 2017/18 because of funding pressures.

Mr Seward continued: “There are concerns across the UK about the consistency of local authority inspections and cuts have put even more pressure on both the regulator and businesses. The number of checks taking place has decreased as a result, potentially making re-inspections harder to organise. We’d encourage businesses to do everything they can to get their hygiene ratings right first time.”

The FSA has paused aspects of its Regulating Our Future programme due to Brexit, which has resulted in delaying mandatory display of hygiene stickers in England.

While the plans have not progressed, NFU Mutual’s research shows that public support for the scheme has grown, with 91% in favour of the rule in 2019 compared with 88% in 2017.

Wales and Northern Ireland have already been subscribed to mandatory display of food hygiene ratings schemes for a number of years with positive impacts reported by the FSA on improving standards.

Mr Seward added: “A law for compulsory display of ratings could be a game changer for the hospitality industry, helping consumers to make informed decisions and also helping the very good businesses that are prioritising hygiene to stand out from the crowd.”

Tags : food hygienefood hygiene ratings
Andrew Seymour

The author Andrew Seymour

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