Owners of Nayati cooking equipment concerned by the recent closure of its primary UK distribution agent have been assured they won’t be left up the swanny if their kit goes down or needs repairing.
Operators that rely on Nayati appliances to run their kitchens will have been alarmed by last month’s news that Hull-based Nayati Cooking Ltd – which has represented the brand in the UK since 2013 – was shutting its office and auctioning off all its stock.
But now Buckinghamshire-based service company Certa Cooking Equipment has come forward to say that it will provide comprehensive support for all Nayati kit with immediate effect.
This includes acting as the helpdesk for all technical, service, repair, spare parts and maintenance issues relating to Nayati equipment in the UK.
“We understand that there will be many concerned users out there following Nayati’s announcement and we would like to put their minds at rest by letting them know that specialist help is at hand,” said Dan Loria, director of Certa.
“Our team of engineers covers the whole of the UK and has been fully trained and certified to work on all products in the Nayati range. We are fully geared up to support users of the equipment and should they require a service call out, technical advice or wish to discuss an ongoing maintenance contract then they should simply call us and we will be delighted to help.”
Mr Loria said that any operator in need of assistance could reach it on 01442 915785.
Nayati is one of Asia’s largest providers of commercial catering equipment and employs 700 staff at its 40,000 square metre production plant in the heart of Indonesia’s manufacturing centre. It has been operating for more than 30 years and supplies to some of the region’s top caterers and hotels.
The brand was brought to the UK by Mark Campey and he told FEJ’s sister title Catering Insight last month: “I have taken the decision to wind down Nayati of which we will be doing during 2019. This was a tough decision, however given my reduced involvement with the factory we felt that with the lack of support from Indonesia and other businesses commitments shadowing the Nayati operation it made sense to divest. I’ve invested over £1m in the UK market and it just hasn’t taken off.”
FEJ understands that Nayati’s HQ does not feel it is the end of the brand’s journey in the UK, however.
A source with knowledge of the situation said the business was in the process of appointing an official UK agent/distributor.