The boss of Aramark’s European operations has issued a statement praising the “resilience and professionalism” of the catering and facilities management firm’s staff, suppliers and customers during Covid-19.
Thousands of the caterer’s employees continue to support crisis response services and critical government infrastructure during the pandemic, with many more providing support from home.
CEO Northern Europe, Frank Gleeson (main image, with Jamie Oliver), said the commitment shown to delivering services “exemplifies the Aramark company promise of enriching the lives of those we work with”.
Since early January, Aramark activated a special ‘Response Committee’, which includes representatives from its supply chain, safety and risk control, human resources, communications and operations teams, which continues to meet daily to coordinate its strategic response.
“Since then, several tough decisions have been taken,” said Mr Gleeson. “Our business operations have been affected, some employees have unfortunately been furloughed, and our Northern Europe leadership have also committed to a temporary wage cut, as we collectively work to further support the business.
“This pandemic has fundamentally challenged the way people live, work, and engage within their communities. While the full impact is yet to be determined, early behavioural insights clearly suggest that it is certain to change business operations across the region for some time to come.
“I’m proud of the part that Northern Europe now plays within the company’s global response efforts. As we plan ahead, the Aramark Northern Europe team has joined a newly formed global Covid-19 steering committee on Aramark’s International Rebound Strategy.
“Using this unrivalled network of pandemic response experience, our business is uniquely placed to gather insights and develop innovations with our experience across China, South Korea, Japan, and through our extensive Central Europe operations – the latter of which now enter a critical phase of staggered re-opening.”
Mr Gleeson said the company was adhering to measures outlined by the respective governments and regional authorities in the countries it operates, but said that it is preparing to mobilise as business begins to return.