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Cops called to control traffic as customers clamour for Costa

Costa Drive-Thru, Roadchef, Rownhams East site

Police were called to a branch of Costa Coffee after its reopening proved so popular with customers that it brought traffic to a standstill.

Tailbacks were reported just hours after the outlet at Ipswich’s Euro Retail Park was opened for the first time since lockdown began.

It was one of 17 sites that the chain had announced would begin operating a drive-thru service again to serve keyworkers on journeys to or from work.

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Officers from Suffolk police were called to help control the traffic before Costa made the decision to close the store.

A spokesman for Suffolk Constabulary told the Ipswich Star: “We didn’t tell Costa they had to close, however we did tell them they had to do something about the traffic.

“We said they needed to find a better way for cars to queue or they would need to find another way as police officers cannot stay there all day to control the traffic. They then decided it was best to close.”

A spokesperson for Costa Coffee said: “In line with the re-opening of a small number of drive-thru lanes and delivery stores this weekend, we’ve ensured strict measures have been put in place aligned to government guidelines.

“We’d like to reinforce that our-drive thru lanes are open to offer key workers the chance to enjoy a Costa on essential journeys, whilst our delivery stores allow customers the opportunity to order a Costa from the comfort of their own home.”

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Andrew Seymour

The author Andrew Seymour

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