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Costa brews up a new managing director to lead UK business

Neil Lake, managing director UK & Ireland

Costa Coffee has appointed Neil Lake as its new managing director for the UK and Ireland.

Mr Lake joined Costa in September 2018 as retail and operations director, relocating from Australia where he most recently worked as a senior executive for Coles Supermarket.

His boasts a successful career spanning across retail operations, store development, merchandise and general management.

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He will fill the shoes of Jason Cotta, who has worked for Costa Coffee for more than eight years, across both the UK and global business. Mr Cotta will leave the business at the end of June to take up a chief executive role elsewhere.

Dominic Paul, CEO of Costa Coffee, said: “Neil brings with him extensive strategic and operational experience at a global level, with a strong track record of driving sustainable results. Following our recent sale to The Coca Cola Company, this is an incredibly exciting time for Costa Coffee, especially within the UK&I where we are focused on unlocking a new phase of growth and further enhancing our customer experience. Neil is perfectly positioned to lead the UK&I team, leveraging his depth of retail experience and passion for Costa’s customers and team members.”

Costa Coffee now has over 2,600 coffee shops in the UK and more than 1,300 plus shops in 32 overseas markets. There are also now more than 8,000 Costa Express self-serve machines in the UK.

Mr Lake said: “Costa Coffee is a growing global business and I am excited for the opportunity to work to simplify, invest and grow the UK&I market, focusing on our customer experience, teams, partners and channel innovation.”

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Andrew Seymour

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