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Costa makes fresh investment to boost transaction speed and cut queues

Costa ‘mini-format’ store, Lewisham Station

A revolutionary kiosk that works to increase transaction speed while simultaneously reducing wait times for customers is being rolled out by Costa Coffee.

The solution from EPOS specialist WRS Systems, in conjunction with partners Oxhoo and Datasym, is designed to meet the needs of busy office workers and travellers that want minimum interaction with cashiers.

The first of the new kiosks has already gone into Costa’s Lewisham branch, with subsequent trial stores in and around London also implementing the new technology.

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Currently, there are eight stores in the trial programme, typically with smaller shop fronts such as seen at railway stations and strategic shopping locations.

WRS Systems has been working with Costa since 2011 when it completed its first installation for franchisee P2M in Cheam, Surrey. Since then it has installed systems across the UK and Ireland to all 947 current franchise estates.

The company now serves as the chain’s sole EPOS provider and supports more than 3,600 terminals across its store network.

Emma Wilson, business development manager at WRS Systems, said: “Providing innovative, reliable and secure EPOS solutions for our clients is at the heart of all that we do. Oxhoo is our principle hardware partner and for good reason. Like us, they offer cutting edge innovation and a philosophy of collaboration at every stage in POS solution development; from design to service, delivery and support. These are all key requirements for our clients across hospitality and retail, and essential in delivering this revolutionary new kiosk for Costa Coffee.”

Costa equipment decisions no longer restricted to price and performance

Tags : Coffee shopsCostakiosksWRS Systems
Andrew Seymour

The author Andrew Seymour

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