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Costa reopens almost 50 kitchens after gaining “confidence” from trials

Costa drive-thru

Costa Coffee said the successful testing of new safety measures within its kitchens has spurred it to increase the number of drive-thrus and takeaway stores it has open.

Over the past three weeks, the coffee shop giant has been trialling social distancing across a handful of Costa stores.

It has enhanced hygiene procedures and adapted its operations, including contactless payment only and providing personal protective equipment for all team members.

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“We have received some great feedback from our store team members and customers have responded well to our new ways of working. This has given us the confidence to reopen some more stores,” said CEO Jill McDonald.

31 additional Drive-Thru lanes reopened on Friday, along with 15 takeaway stores, allowing customers to enter the store and collect a coffee to take away.

Ms McDonald said that the takeaway stores “look and feel quite different” to what customers are used to.

The number of customers entering a store at one time has been restricted depending on the store size.

Clear floor signage asks customers to support all social distancing guidelines when queuing both inside and outside the store.

And once inside, there are hand sanitiser stations for customers to use, while only one customer is allowed to the counter at a time. All counters have been fitted with Perspex screens.

Additionally, it is only accepting contactless payment and running a limited menu. The company also said it is unable to accept reusable cups for the time being.

Kitchen workers are also wearing personal protective equipment.

Cops called to control traffic as customers clamour for Costa

Tags : Costa Coffeedrive-thrutakeaway
Andrew Seymour

The author Andrew Seymour

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