Costa Coffee said it has made some “drastic, yet necessary” changes to its business following the government’s order for pubs, bars and restaurants to close while the UK deals with the coronavirus virus outbreak.
The 2,300-strong chain will continue to offer a takeaway only service from its stores in line with government guidelines.
It will also continue to offer a ‘click & collect’ service in 500 stores, and is aiming to increase its delivery service over the coming days.
The firm currently partners with Uber Eats and Deliveroo across selected stores but is planning to significantly expand the Uber Eats tie-up in the coming week to reach as many customers as possible.
“We are especially mindful of the move to takeaway only and ask that customers dispose of and recycle their Costa Coffee packaging responsibly,” said CEO Jill McDonald in a note to customers.
“We will continue to recycle cups and welcome you dropping them back into store, if possible. We thank you in advance for your support and assure you that these changes are temporary and will be regularly reviewed. These are difficult times and where we can provide a safe and familiar environment in your community, we hope to do so.”
Costa had made a number of changes to the way it operates during the past week. All drinks are now served in takeaway cups and food in takeaway packaging, with ‘dine-in’ crockery no longer available.
Its stores are all now cashless and will only accept card payments, while newspapers have been temporarily removed as it cannot clean them in between each customer handling them.
All stores will also have a more limited food range but we will the company has promised to stock customer “favourites” and make sure it has choice available for all dietary requirements and preferences.
Its Costa Express machines continue to operate up and down the country as normal for those customers on-the-go, but it is working with partners to ensure they maintain the highest standard of cleaning and hygiene.
Costa has also announced that tea, coffee and hot chocolate will be available to all NHS workers for two weeks from today.