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Costa’s modernised drive-thru model speeds up counter service

Costa drive-thru, Nottingham 3

Costa Coffee has opened a state-of-the-art Drive-Thru store – a first of its kind for the coffee chain – in Edwalton, Nottingham.

The new site comprises a store and a Drive-Thru lane and features a range of enhanced digital features and new product offerings from food right through to a twist on its signature Mocha-Italia Signature Blend.

A stand-out addition of the store includes the new intelligent digital menu boards, which are located both behind the counter and at the entrance of the Drive-Thru lane.

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These intelligent screens also ensure the menu’s product information can be updated quickly and efficiently, to further enhance the service offered to customers visiting the new store.

Customers can also pull in to use Costa Coffee’s mobile ordering service at the store and enjoy a limited contact service.

Once their order is placed, one of Costa Coffee’s baristas will place their completed order inside one of the newly introduced designated lockers, located next to the counter inside the store. The state-of-the-art lockers have a glass door and will clearly label the customer’s name and order.

Jamie Awdry, head of propositions at Costa Coffee, said: “As with all our Drive-Thru lanes, it will offer busy on-the-go coffee lovers, currently out on essential journeys, the opportunity to collect their favourite coffee, without even having to step out of their car.

“The all-new digital menu boards and the bespoke collection lockers allow for a limited-contact service and are sure to enhance the customer experience even further.”

The store has implemented strict measures to ensure it operates safely and in line with government guidelines.

All branches are equipped with protective equipment for team members, hand sanitiser stations and floor signs to help social distancing guidelines.

High-quality Perspex screens have also been installed at the counter and bespoke serving hatches have been installed across Drive-Thru lanes, allowing customers to collect their order with limited contact from our team members.

New operators tipped to accelerate into UK drive-thru market

Tags : Costa Coffeedrive-thru
Andrew Seymour

The author Andrew Seymour

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