Deliveroo has selected ePOS vendor Lightspeed to manage the integration of orders in its system.
Deliveroo has teamed up with Lightspeed in a move that will enable the tech firm’s hospitality customers to see and process food orders directly in their ePOS system.
The integration can help entrepreneurs easily incorporate delivery into their business plans, and will empower restaurateurs to become more efficient and increase their profits.
Previously, offering food delivery meant having to deal with numerous iPads behind the counter and the additional work of manually re-entering delivery orders into the ePOS.
Not only was this a time-consuming and inefficient way of working, but it was also costly as most restaurants would need a full-time employee to take care of processing delivery orders.
This integration solves both problems, eliminating the need for multiple tablets and ensuring that stock updates automatically.
Jerome Laredo, VP EMEA of Lightspeed, stated: “We want Lightspeed to be the management hub for restaurants. This integration with Deliveroo is a great example of how we can give our customers an incredible opportunity to partake in the rapidly growing food delivery market while making their operations a lot more efficient, and we are particularly pleased with that.”
Deliveroo is the first food delivery company taking a step towards partnering with ePOS providers and remains enthusiastic about the possibilities the integration offers.
Mathieu de Lophem, general manager of Deliveroo Benelux, said: “With the goal of helping restaurants thrive, Deliveroo is constantly innovating. Our partners have told us that integrating with their sales systems is such an important step in them being able to provide delivery services – that’s why we’re excited to partner with Lightspeed globally.”
The pair expect the partnership to save restaurants time on inputting orders into sales systems and allowing front-of-house staff to focus on the dine-in experience.
Nicholas Steiner, owner of Yoobi in London is already using the integration and said it has made a noticeable difference to his business.
“Up until now, each delivery order had to be manually transcribed from Deliveroo into Lightspeed by one of our team members. This process was laborious, and opened us up to mistakes which resulted in customers getting an incorrect order and making accurate reporting a challenge. The integration is exactly what we needed as orders arrive into our Lightspeed system seamlessly. This now allows us to make orders quicker and with greater accuracy for our customers and allows us to have accurate reporting. Not only is the system faster for us, it has also allowed us to reduce our labour costs as at the volume of orders we had on a daily basis, we needed to employ one person just to enter orders into our system.”