Dobbies ditches self-serve coffee machines and tweaks counter service

Dobbies kitchen

Garden centre giant Dobbies is putting self-service coffee machines into hibernation and altering the way customers are served their food as it gets its restaurants back open.

The retailer has just opened 68 restaurants across the UK following the relaxation of lockdown rules in England and Northern Ireland, with stores in Wales and Scotland following next week.

A dedicated Safety Champion has been nominated in each restaurant who will be solely responsible for ensuring all measures are being followed.

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The Safety Champion will be on hand to answer any questions and ensure team members and customers feel safe at all times.

A combination of table and counter service will be in place across the restaurants.

In counter service restaurants, customers will select their food then collect their covered meal from a dedicated food collection area, along with cutlery, wrapped straight from the dishwasher.

One major change will be that customers will no longer be allowed to use self-service coffee machines themselves. Instead, baristas will be on hand to serve hot drinks.

Protective screens remain installed at tills and chefs working in its kitchens will be wearing PPE to prepare and serve meals.

Dobbies said it will also be continuing with rigorous hygiene routines, with all trays and tables sanitised after use.

Each restaurant has also taken additional steps when working with suppliers, with contact free and sanitised deliveries.

Graeme Jenkins, CEO of Dobbies, said: “Following the successful re-opening of our garden centres from May, we are well-placed to restart our restaurant operations.

“The safety of our team members and customers remains Dobbies number one priority, which is why we have introduced the new role of Safety Champion. Not only do we want customers to feel safe, but we want them to have an enjoyable experience.”

Meanwhile, Dobbie’s stores in Huntingdon and Gloucester will be modelling a new look for the first time since refurbishment.

Wyevale blooms on the back of revamped kitchen offering

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Andrew Seymour

The author Andrew Seymour

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