Domino’s Pizza Group has laid out the extensive measures it is taking to try and operate as many of its kitchens as possible during the coronavirus.
The chain, which runs more than 1,100 stores in the UK, has now moved to entirely contact-free delivery, which is designed to give additional peace of mind to customers and staff.
At the start of last week, it took the decision to stop in-store collection orders to further protect colleagues and customers.
Collection typically accounts for around 20% of sales, however so far it has seen the growth in delivery more than offsetting the lack of collection sales.
It has also rolled out a number of measures to protect its supply chain centres, distribution network and supply chain centre colleagues, and claims to have seen minimal disruption to date.
The company is working closely with suppliers to ensure the flow of food and other goods into its kitchens is unaffected, and said it was currently seeing a “good” level of service.
Domino’s added that it is focused on operating at the highest level of hygiene standards across both its supply chain operations and in its stores.
Additional delivery drivers are being recruited to ensure it can meet higher demand levels and provide employment opportunities during this period of uncertainty. Its delivery drivers, store colleagues and supply chain colleagues are categorised as “key workers”.
Domino’s said the announced business rates freeze and the VAT payments deferral will benefit franchisee partners and its corporate store network. The board is assessing other measures to support franchisees as required.
“We’ve been working closely with the wider industry and government, and are keen to do all we can to support our customers and communities by safely delivering hot food to help people stay at home during this difficult time,” said David Wild, who is embarking on his final month with the business before retiring.
“The safety of our colleagues and customers is always our top priority, so we’ve strengthened our already high hygiene standards, rolled out contact free delivery and switched to delivery-only to ensure we can confidently serve the public. We are also looking to recruit additional store colleagues and delivery drivers.”
Mr Wild said he wished to thank all his colleagues and franchisee partners for working incredibly hard to keep Domino’s operational at this time.
“Domino’s is at its heart a delivered food business, and we’re working around the clock to keep our supply chain operational, our back-office colleagues working from home, and our stores making great tasting pizzas for our customers,” he said.