Falcon Foodservice Equipment has posted the mobile phone numbers of all its directors on its website and told customers they are on the end of the line to assist customers in whatever way they can during the coronavirus crisis.
The cooking equipment manufacturer urged customers, colleagues and service partners not to hesitate to contact any of its leadership team with any concerns or issues they have.
The company said it is taking all necessary steps to ensure it continues to provide the level of service and support that the market expects from it. This includes working closely with all its delivery and logistics partners to ensure frequent and flexible delivery options remain available.
“We have stock in multiple locations across the UK to ensure we are able to deliver the products customers need, when they need them, including next day if required,” said managing director Peter McAllister. “Our spare parts warehouse is fully stocked and parts can be delivered anywhere in the country, next day.”
Falcon’s customer service and technical support teams are available by phone and email as per usual, as is the company’s sales team.
“We want to provide the support our customers need for their businesses during these difficult times. Culinary support from our team of chefs is also only a phone call away,” added Mr McAllister.
Contingency plans are in place to ensure that, in the event of Falcon staff being affected, orders will continue to be met. “We have a very flexible workforce so we can adapt in response to the ever-changing situation,” he said.