The Service & Maintenance Specialist of the Year award recognises the service and maintenance providers that come to the rescue when it’s most needed.
Whether it’s efficiently carrying out PPMs or ensuring high first-time fix rates, such organisations are the unsung heroes of the kitchen industry.
We are delighted to announce that the 2018 shortlist includes the following companies:
BBCS Limited has ramped up the level of equipment sales and installation it provides but the company’s core engineering skills serve as the bedrock of its business. The past year has seen it examine all areas where improvements could be made, culminating in additional training to increase engineers’ product knowledge and a more systematic approach to benchmarking progress. BBCS has implemented electronic work sheets for all engineers to ensure greater efficiency and transparency across its service department, while investment in an electronic parts quoting system means that in most cases quotations for appliance repairs can be carried out and completed prior to leaving site.
The warewashing maintenance and installation specialist has been on a recruitment drive during the past 12 months, increasing the number of engineers out on the road to 60 and recently adding £120,000 worth of stock to its vans to drive up first-time fix rates. Improvements to its training facilities mean it can now run more in-depth technical development programmes for operators, while a philosophy of ‘prevention is better than cure’ has led it to create a free-of-charge ‘Operational Training Manual’ for end-user sites that covers key points including basic troubleshooting, daily cleaning tips, maintenance advice and a staff training record.
The JLA Group has expanded its national network of service engineers to deliver the fast responses and fixes that its ‘Total Care’ offering promises, seven days a week. Customers that have signed up to the solution have benefitted from minimum downtime and access to a 24/7 helpline to ensure breakdowns and technical issues are dealt with as fast as possible. The growth of the business has seen it secure service contracts in multiple vertical markets, from care homes and prisons to hotels and corporate catering sites, where operators value the peace of mind it brings. The focus on Total Care has been supported by investment in JLA’s contact centre to ensure instant and appropriate response.
Marren’s customer list reads like a who’s who of the multi-site operator world, with many top foodservice providers relying on the company for its expertise in maintaining accelerated cooking applications, particularly microwaves, and national coverage. The company expanded its service team to 60 engineers last year in order to react to the kitchen maintenance needs of its customers, while a daily van stock replenishment policy is designed to ensure it can achieve a peerless first-time fix rate. A £1.8m investment in a new HQ has bolstered the company’s capabilities by giving it additional resource for spare parts holding, product testing and training.
A reorganisation of Serviceline’s back-office operations last year had the desired effect of realigning the business with its core values of supporting a wide range of vendor-neutral catering and refrigeration equipment via a national team of directly-employed engineers. Fresh investment and new senior management expertise have led to a new service centre being created to speed up phone and email responses, while engineers have been repositioned into more locally-based service groups to ensure that whoever visits a site can respond more quickly with prior knowledge of the equipment portfolio. Serviceline also successfully brought the Dawson field service team into its operation, integrating all Dawson maintenance accounts into its service management system to ensure seamless transition.
The 2018 FEJ Awards ceremony and gala dinner takes place on Tuesday 5 June, the first evening of the Commercial Kitchen show, at the Hilton Birmingham Metropole.