The winner of the Operator of the Year for Multi-Site Kitchen Projects is Loungers.
Expansion is the name of the game for many multi-site foodservice operators but managing the challenge in terms of implementing new kitchens is an art in itself. This category, sponsored by True Refrigeration, recognises operators that have successfully managed significant site and kitchen roll-outs in the last 12 months.
Loungers has grown sales in excess of 30% following a period of intense expansion activity that has seen it successfully manage its way through 20 new restaurant and kitchen projects across the Lounges and Cosy Club brands.
The roll-out of new infrastructure across multiple sites has been supported by a more systematic approach to menu development, driven by the philosophy that a quality and consistent food offering is the key to enhanced customer satisfaction and loyalty.
Last year the group launched almost 30 menus across the business, with its food development team drawing inspiration from the distinct identities of the two brands to conceive original dishes that transcend current trends.
Antony Bennett, head of food at Loungers (pictured receiving the trophy from Scott Jones, sales and key account director for the UK and Ireland at True Refrigeration), said: “It’s been a very intense year and we are pleased to be recognised for our hard work, especially as we complete 20-25 sites every 12 months.”
– Miller & Carter
– Pret A Manger
– Star Pubs & Bars