The winner of the Supplier of the Year for Service & Support award is Unox.
This accolade acknowledges that selling a piece of equipment is only the first part of a supplier’s relationship with its customers, which is why so many operators place huge value on the support that a brand can offer them. Areas such as warranty provision, after-sales service, spare parts and customer assistance are all key components.
Unox has continued to enhance its business in the UK during the past 12 months with the launch of a new office and the recruitment of additional sales and service personnel to increase support for customers.
End-users have benefitted from unique Unox services such as the Individual Cooking Experience, which allows them to ‘try before they buy’ courtesy of a combi oven demo at their premises incorporating their ingredients and their recipes.
Training is carried out with all combi oven purchases, while investments the company has made in Data Driven Cooking means operators receive full analysis of their ovens to see how they are performing and can be best utilised.
Kate Brooman, marketing and media manager at Unox UK (pictured receiving the award from FEJ editor Andrew Seymour), said: “It’s been a good year for Unox so we are delighted to win, it’s a massive honour. This is a culmination of the hard work from the whole team, as we know that service and support are very important. Thanks so much to all the operators who voted for us.”
– Metcalfe Catering Equipment
– RH Hall
– Synergy Grill