The Supplier of the Year for Training & Education award recognises that with today’s catering equipment becoming more flexible and feature-packed than ever before, the right training and user guidance can make a real difference to how it is operated in a live environment.
From maximising benefits and features to operating equipment safely and efficiently, this award honours the supplier deemed to be setting the benchmark for product education.
We are delighted to announce that the 2019 shortlist includes the following companies:
The last 12 months have seen a big push to help end-users get the most out of their products, with Cambro increasing its UK sales team to offer comprehensive end-user support nationally. The new Cambro App has been launched, which provides users with access to key Cambro tools and resources. For example, Cambro App users can identify which Camrack dishwasher rack fits their glassware, identify which dish caddy will accommodate their crockery, or design a tray to their own custom spec. They can also access podcasts and blog listings full of useful information for end-users. Another launch has been CDS web, a software tool which operators can use to design a shelving layout for their individual set-up.
The UK is home to Carpigiani’s ‘Foodservice Professionals’ training and development programme, which has delivered unique content around gelato menu formulation, equipment specification and best practice on a monthly basis over the past year. As part of the scheme, Carpigiani has invested heavily in adapting its showroom and development kitchen in London. The facility has been enhanced to include multiple workstations, each featuring state-of-the-art technology and the very latest in gelato equipment, cooking equipment and food processing appliances as well as a range of visual and audio technology to enable instructors to teach the modules effectively. The company has also launched a new website to provide a central resource of company information, updated recipes and product specification.
Foodservice Equipment Marketing
When a new cooking technology comes to market, the best way to find out about it is to see it in action, which is why FEM inaugurated a series of live cooking training sessions when it launched the Vector multi-cook oven from US manufacturer Alto Shaam. It recruited experienced demonstration chef Alan Evans to run the events and he now serves as the company’s corporate development chef. The Vector Live training sessions have been a huge success, with 100% attendance at most of them. Additionally, FEM now visits end-users to undertake menu development. This includes trialling operators’ menus with the Vector and customising the oven’s programs to suit individual requirements.
Maidaid is a dealer-focused business but it remains committed to ensuring that end-user operators receive the appropriate level of support they need. The company published its first technical ‘How to’ video guide last year and following its success it has now developed a full range of product training videos across its product lines. The guides take end-users through the full process from starting a cycle to end-of-day clean-down, allowing customers to truly understand how to get the most from their equipment. Free technical training is provided to distributors, with the course continually reviewed and developed to keep it on point and incorporate additions to its portfolio such as its new glasswasher range.
Following the launch of its resources and training app, which now boasts more than 2,500 users, Rational has developed an upgrade that features over 45 new videos. Feedback from end-users has demonstrated the success of the concept, with kitchen staff using it to access videos and source day-to-day maintenance advice. Rational has also launched a new demonstration programme for the VarioCookingCenter with two levels: an introductory course and a chef’s academy, where users can learn how to get the most out of the appliance. Further development of its Centre of Excellence in Luton has benefited users from all sectors of the market, while its chefs visited more than 2,600 sites in 2018 to train customers on their new Rational appliance.
Sous Vide Tools
The opening of Sous Vide Tools’ first showroom and development kitchen at Marble Arch in Central London has been a huge step for the business. End-users can simply walk in and view the company’s complete range of sous vide equipment and accessories, while its fully-fitted commercial kitchen is able to offer bespoke sous vide training courses. The facility has hosted a number of multi-site customers that have used it to create a point of difference, expand their menu and experiment with tastes and production methods that they can take back to their own kitchens. Meanwhile, a £700,000 funding package with HSBC has allowed Sous Vide Tools to increase warehouse capacity and boost stocks by up to 25%.
The 2019 FEJ Awards ceremony and gala dinner takes place on Tuesday 4 June, the first evening of the Commercial Kitchen show, at the Hilton Birmingham Metropole.